Help Center
Water purification IoT system guide & troubleshooting
This Help Center brings together the common operations and maintenance guides for the YOOAI Water Purification IoT System. Whether you are setting up your first device, managing water purifiers across multiple stores, or troubleshooting an issue, you will find the relevant steps here. It covers six areas - quick start, remote control, water quality monitoring, analytics, maintenance, and troubleshooting - to help you run your water purification solution reliably with a low barrier to entry.
Guides
Quick Start
Full flow from powering on and connecting the device to binding it to the dashboard - get your first device online in 5 minutes.
Remote Control
Remotely power on/off, lock, and flush devices - supports single-device and grouped batch operations.
Water Quality
Real-time TDS values, water volume stats, and filter status - stay on top of every device production status.
Analytics
View device online status, runtime, water production, and alert logs to keep tabs on network health.
Maintenance
Filter replacement guides, scheduled upkeep cycles, and maintenance work order management to extend device life.
Troubleshooting
Self-check steps for common issues like offline devices, no water production, or abnormal TDS to locate and recover quickly.
Common Use Cases
- Onboarding multiple water purifier devices for a new store
- Managing device status and flushing across multi-city stores remotely
- Quick self-check when a store device goes offline or stops producing water
- Maintenance cycles for filter replacement and work orders
What to do when something is wrong
Check device online status and alert logs in the dashboard first: if offline, verify power and network; if online but not producing water, check filter expiry or piping. Contact support if unresolved.
FAQ
What network does device binding need?
Wi-Fi+BLE modules need 2.4GHz WiFi; 4G modules connect via SIM without on-site WiFi.
How many devices can one dashboard manage?
Hundreds of devices via groups - single stores and multi-property chains are both supported.
What happens when a filter expires?
The system auto-alerts for filter replacement; you can create a maintenance work order from the dashboard or mini program to schedule a technician.
What if a device goes offline?
Check power and network; for 4G devices confirm SIM data. If still abnormal, contact after-sales support.